Tier 1 Support Specialist
Job Summary
To support the VA.gov Platform, the full-time Tier 1 Support Specialist will serve as the first point of contact for engineering teams, providing technical support, incident triage, and operational coordination in a remote environment.
Key responsibilities
- Serve as the initial contact for Platform support requests from engineering teams
- Triage incidents and coordinate appropriate response activities, ensuring timely communication of status updates
- Monitor production systems and assist with troubleshooting common Platform issues
Required qualifications
- Ability to obtain and maintain a Public Trust clearance
- Bachelor's Degree
- 4+ years of experience providing technical support in a production software environment
- Experience with ticketing systems such as ServiceNow, Jira, or GitHub Issues
- Familiarity with cloud-based applications and modern web technologies
Complete Job Description
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