Tier 2 and 3 Support Engineer

Job Summary

A company is looking for an Engineer - Tier 2 & 3 Support Engineer.

Key Responsibilities

• Provide Tier 2 and Tier 3 virtual support to end users
• Support issues related to software, hardware, warehouse technology, server, network, and enterprise systems
• Respond to escalated issues from the IT Service Center and resolve user requests through coordination and research

Required Qualifications

• 4-8 years of experience preferred
• Bachelor's degree in a related field, or equivalent work experience preferred
• Some experience in software development, preferably Java/SpringBoot
• Experience querying SQL databases for research and support functions
• Familiarity with application monitoring and alerting tools such as Dynatrace or GCP