Tier 2 Customer Care Agent

Job Summary

A company in the Customer Service industry is seeking a Tier 2 Customer Care Agent.

Position Responsibilities:

• Deliver world-class technical support to troubleshoot customer inquiries regarding products over the phone and online
• Identify and meet customer needs and requirements and provide effective and timely resolution of a range of customer inquiries
• Complete ongoing training to stay abreast of product, service, and policy changes that will be relevant to users

Qualifications:

• High school diploma or GED equivalent
• Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, and Android
• Experience handling technical support and have the ability to perform advanced troubleshooting steps
• Ability to establish and maintain effective relationships with customers
• Strong team and interpersonal relationship skills conducive to team development