Tier 2 Customer Care Agent

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Tue, Sep 19, 2023

This job expires in: 27 days

Job Category: Customer Service

Remote Level: 100% Remote

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Tier 2 Customer Care Agent for remote work.

Key Responsibilities:

Deliver world-class technical support and troubleshoot inquiries regarding Fubo products over the phone and online
Complete ongoing training to stay updated on product, service, and policy changes
Provide effective and timely resolution of customer inquiries, striving for one-call resolution

Required Qualifications:

High school diploma or GED equivalent
Above-average knowledge of tech-related elements such as Amazon Fire TV, Chromecast, Roku, iOS, Android, etc
Experience in technical support and advanced troubleshooting
Excellent interpersonal skills and ability to identify and meet customer's needs
Punctual, regular, and consistent attendance

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