Tier 2 Customer Care Agent

Job Summary

A company is looking for a Tier 2 Customer Care Agent for remote work.

Key Responsibilities:

• Deliver world-class technical support and troubleshoot inquiries regarding Fubo products over the phone and online
• Complete ongoing training to stay updated on product, service, and policy changes
• Provide effective and timely resolution of customer inquiries, striving for one-call resolution

Required Qualifications:

• High school diploma or GED equivalent
• Above-average knowledge of tech-related elements such as Amazon Fire TV, Chromecast, Roku, iOS, Android, etc
• Experience in technical support and advanced troubleshooting
• Excellent interpersonal skills and ability to identify and meet customer's needs
• Punctual, regular, and consistent attendance