Tier 2 Customer Support Representative

Job Summary

A company is looking for a Tier 2 Customer Support Representative to assist clients with their communications platform.

Key Responsibilities:

• Assist customers via phone, email, and web chat with technical issues, billing, and account questions
• Engage in ongoing training and communicate with third-party vendors and internal teams
• Provide exceptional customer experiences and support team collaboration

Required Qualifications:

• At least 2 years of experience in a customer service-facing role, particularly over the phone
• Experience with VoIP, PBX, or phone systems is required
• Proven ability to work from home effectively in a fast-paced environment
• Basic understanding of computer networks
• High school diploma or GED required; experience using a MacBook is also required