Tier 2 Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative - Tier 2 (Remote).

Key Responsibilities

• Assist in delivering Tier-1 support services, including account support and compliance
• Provide Tier-2 support, addressing complex inquiries and ensuring adherence to privacy and regulatory guidelines
• Manage support escalation processes to ensure a positive customer experience

Required Qualifications

• Experience in customer support roles, particularly in Tier-1 and Tier-2 services
• Ability to handle inquiries related to payments, product functionality, and subscription services
• Familiarity with privacy and regulatory compliance in customer interactions
• Proven ability to manage escalations effectively
• Availability to work specified shifts, including weekends