Tier 2 Customer Support Representative
Job Summary
To support customer success, the full-time Tier 2 Customer Support Representative will manage complex inquiries via phone, live chat, and email, ensuring compliance with regulations and providing exceptional service in a fully remote capacity.
Key responsibilities
- Deliver Tier-1 and Tier-2 support services, including account assistance, troubleshooting, and inquiries related to payments and product functionality
- Provide privacy and regulatory support while ensuring adherence to company policies and codes of conduct
- Effectively escalate communications beyond expertise to ensure a positive customer experience
Required qualifications
- Experience in customer support or service roles, particularly in a Tier-2 capacity
- Knowledge of privacy regulations and compliance standards relevant to customer interactions
- Ability to troubleshoot technical issues and provide solutions effectively
- Familiarity with payment processing and subscription services
- Availability to work graveyard shifts from 10 PM to 6 AM
Complete Job Description
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