Tier 2 Functional Lead

Job Summary

Serving as the subject matter expert for advanced functional issues, the full-time remote Tier 2 Functional Lead will manage complex workflow, reporting, reimbursement, and compliance-related escalations while supporting the Pacific time zone from 8 am to 6 pm PST.

Key Responsibilities

• Provide advanced functional troubleshooting and issue resolution
• Support reimbursement workflows and financial tracking processes
• Assist with audit logs, compliance reporting, and HUD requirements

Required Qualifications

• Bachelor's degree in Public Administration, Business, Finance, or related field
• 5+ years of experience in grants management or public sector systems
• Strong knowledge of grant lifecycle processes
• Experience with SaaS configuration and workflow management
• Experience with HUD-funded programs (CDBG, ESG, HOME)