Tier 2 Help Desk Specialist

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Tue, May 07, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Entry Level, Experienced

Education Level: Some College, Masters

Job Summary

A company is looking for a Tier 2 Help Desk Specialist.

Key Responsibilities:

Respond to technical support requests via phone, email, and in-person
Mentor and train other technicians on complex procedures
Provide hardware and software support for various equipment and systems

Required Qualifications:

Associate degree or equivalent experience
Minimum of four years of relevant Help Desk experience
Experience with call center telephony equipment
Proficiency in Microsoft Office Suite
Government experience preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

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