Tier 2 Help Desk Specialist

Job Summary

A company is looking for a Tier 2 Help Desk Specialist to support its remote workforce and maintain secure IT operations.

Key Responsibilities:

• Respond to support requests with effective troubleshooting across various platforms
• Diagnose and resolve hardware, software, and network issues in macOS and Windows environments
• Manage account provisioning, compliance monitoring, and contribute to knowledge bases and documentation

Required Qualifications:

• 2+ years of experience in a Tier 2 IT Support or related technical role
• Proficiency with Google Workspace, Okta, Slack, and IT ticketing systems
• Experience supporting macOS and Windows environments
• Familiarity with endpoint security standards and compliance monitoring
• Ability to securely handle and ship company equipment from home