Tier 2 Helpdesk Technician

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Fri, Mar 29, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced, Management

Job Summary

A company is looking for a Helpdesk Technician Tier 2.

Key Responsibilities:

Receive and resolve Level II requests via phone, e-mail, and ticket system
Provide Tier II support for internal and customer systems
Monitor network appliances/infrastructure, servers, and software applications

Required Qualifications:

Public Trust eligible
1-3+ years of experience as a Help Desk Technician
Extensive experience supporting Microsoft based platforms
Knowledge of VPN and LAN/WAN network troubleshooting
Understanding of internet security and data privacy principles

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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