Tier 2 Host Support Advocate

Job Summary

A company is looking for a Tier 2 Host Support Advocate to provide advanced technical assistance and customer service to hosts.

Key Responsibilities

• Provide timely and accurate support to hosts across various communication channels
• Navigate complex situations, offering thoughtful options and guiding hosts towards resolutions
• Educate hosts on policies and procedures while ensuring a positive experience

Required Qualifications, Training, and Education

• Ability to thrive in fast-paced, changing environments
• Enjoys engaging with people and building rapport
• Proficient in using computers and learning new technologies
• Demonstrates critical thinking and problem-solving skills
• Proactive self-starter with a strong work ethic