Tier 2 IT Support Analyst

Job Summary

A company is looking for a Service Delivery Tier 2 Analyst.

Key Responsibilities

• Provide superior support for end-user IT issues including desktops, laptops, printers, and software
• Manage help desk ticketing systems and serve as high-level support for escalated complex issues
• Produce support documentation and assist with data administration and recovery

Required Qualifications

• High School diploma or equivalent; degree preferred
• 3-7 years of IT, Help Desk, and/or MSP experience
• Competency certifications preferred (Net+, Microsoft, VMWare, etc.)
• Experience with Active Directory, Office 365 Admin, and basic networking
• Ability to work on a 24x7 on-call schedule