Tier 2 IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist - L2 (3rd Shift & Weekends).

Key Responsibilities

• Serve as the first point of contact for inbound calls and manage client incidents and service requests
• Provide advanced technical support for escalated issues, including hardware and software troubleshooting
• Manage user accounts and respond to support tickets in the IT service management platform

Required Qualifications

• 5+ years of experience in a Windows systems administrator role
• 3+ years of experience supporting private/public cloud environments
• 3+ years of networking experience, including TCP/IP, DHCP, and DNS
• Preferred: Associate's degree in information technology or a related field
• Mandatory: High School diploma or equivalent