Tier 2 IT Support Specialist

Job Summary

A company is looking for a Tier 2 Technical Support Specialist.

Key Responsibilities:

• Respond to escalated tickets and resolve issues related to hardware, software, and networking
• Provide onsite and remote technical support, including software installations and troubleshooting telecommunications equipment
• Assist with user account management and maintain inventory accuracy for hardware assets

Required Qualifications:

• Strong technical skills in hardware/software troubleshooting
• Experience with VPN, networking, and operating system upgrades
• Proficiency in account management and software deployment
• Familiarity with telecommunications systems
• Knowledge of asset and configuration management practices