Tier 2 IT Support Specialist

Job Summary

A company is looking for a Tier 2+ IT Support & Cloud Operations Specialist (Remote).

Key Responsibilities

• Act as an escalation point beyond Tier 1 and own complex incidents end-to-end
• Troubleshoot advanced Windows 11, mobile device, and virtual machine performance issues
• Support Azure infrastructure and administer Microsoft 365 services

Required Qualifications

• 4-6 years of progressive IT support/systems administration experience
• Proven Tier 2 capability with independent problem-solving
• Hands-on Azure experience (VMs, RBAC, identity concepts)
• Strong Microsoft 365 administration background
• Experience with Intune-managed endpoints and supporting VDI