Tier 2 IT Support Specialist

Job Summary

Providing critical escalation support, the full-time Tier 2 IT Support Specialist will manage technical issues related to hardware, software, and networking for USDA employees, ensuring timely resolution both remotely and onsite.

Key responsibilities

• Respond to escalated tickets and troubleshoot issues related to VPN connectivity, password resets, and desktop software
• Provide onsite and remote support for hardware/software issues, including installations and upgrades
• Assist with user account management and maintain inventory accuracy for hardware assets

Required qualifications

• Strong technical skills in hardware/software troubleshooting
• Experience with VPN, networking, and operating system upgrades
• Proficiency in account management and software deployment
• Familiarity with telecommunications systems (VTC, VoIP, WITS)
• Knowledge of asset and configuration management practices