Tier 2 Member Support Advocate

Job Summary

A company is looking for a Tier 2 - Member Support Advocate (Fully Remote).

Key Responsibilities

• Own complex Member escalations end-to-end, serving as the go-to resource for high-impact issues
• Manage inbound Member calls with care and empathy, turning challenging situations into positive experiences
• Drive each case from beginning to end, ensuring resolutions are fair, well-documented, and completed efficiently

Required Qualifications

• Proven experience managing escalated or complex customer issues with sound judgment
• Strong problem-solving and investigative skills to analyze issues and identify effective solutions
• Ability to remain calm and professional in high-pressure or sensitive situations
• Solutions-oriented mindset, working collaboratively to achieve team goals
• Receptive to feedback and committed to refining skills and processes for better outcomes