Tier 2 Mobile Device Support

Job Summary

Providing technical support for mobile devices, the full-time Tier 2 Mobile Device Support representative will troubleshoot and resolve issues for users while working remotely with government personnel in the Washington, DC area.

Key responsibilities

• Deliver professional support to troubleshoot and resolve Apple (iOS) mobile device issues for users
• Diagnose reported issues, identify root causes, and escalate as necessary to ensure effective solutions
• Maintain knowledge of mobile device policies and the evolving mobile landscape to provide accurate assistance

Required qualifications

• Minimum 1 year of experience with Mobile Device Management (MDM) tools and wireless configuration for Apple iOS
• At least 3 years of experience in a customer service or client-facing role
• Familiarity with Microsoft Office applications and ticketing systems such as ServiceNow
• Ability to build rapport with users from diverse backgrounds
• U.S. citizenship and Active TS clearance preferred