Tier 2 NOC Technician

Job Summary

A company is looking for a Tier 2 NOC Technician.

Key Responsibilities:

• Maintain and improve customer satisfaction by troubleshooting routine issues
• Provide user and system administrator support, including knowledge transfer and troubleshooting
• Support continuous network performance monitoring and optimization

Required Qualifications:

• US Citizenship and ability to obtain and maintain a DHS Public Trust clearance
• High school diploma/equivalent and 5 years of experience
• 1-2 years of Linux and Cloud Systems Administration experience
• Experience with ServiceNow and Atlassian JIRA ticketing systems
• Experience with Splunk