Tier 2 Software Support Agent

Job Summary

A company is looking for a Tier 2 Support Representative.

Key Responsibilities

• Serve as an escalation point for complex or technical customer support cases
• Triage inbound issues and determine root cause (software bug vs. configuration or training issue)
• Collaborate with Engineering and Product teams to report, track, and validate bugs

Required Qualifications

• Proven reliability and strong sense of ownership
• Self-motivated with the ability to work independently
• High standard for quality customer service
• Ability to triage, prioritize, and manage multiple issues simultaneously
• Prior or current experience as a Campspot Software Support Specialist