Tier 2 Support Agent
Job Summary
Empathetic and detail-oriented, the remote Tier 2 Support Agent will manage escalated customer issues, troubleshoot complex technical problems, and collaborate with engineering teams to enhance the support experience.
Key Responsibilities
- Own Tier 2 support escalations, addressing complex technical or account-related issues
- Investigate, troubleshoot, and resolve problems across mobile, web, and backend systems
- Identify trends or recurring bugs and communicate them to Product & Engineering teams
Required Qualifications
- 2-4 years of experience in customer support, technical support, or live ops
- Experience handling escalations or working in a Tier 2 or similar support role
- Familiarity with support tools such as Intercom, Zendesk, Jira, or Linear
- Ability to manage multiple escalations while remaining calm under pressure
- Bonus: Experience supporting a SaaS, EdTech, or consumer-facing product
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,955 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
