Tier 2 Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Jan 06, 2026

This job expires in: 25 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Tier 2 Support Engineer.

Key Responsibilities

Triage and troubleshoot issues escalated to Tier 2 Support
Collaborate with Product, Design, and Engineering teams to resolve technical issues
Automate and simplify processes within the Support team

Required Qualifications

Minimum 2 years of experience as a Support Engineer at a SaaS company
Familiarity with C#, .NET, and SQL Server
Aptitude in navigating and troubleshooting in Visual Studio
Experience with SQL queries and stored procedures
Customer support experience

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