Tier 2 Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Serve as the primary Tier 2 escalation point for integration-related issues
• Guide customers through advanced configuration of supported integrations
• Collaborate with cross-functional teams to support onboarding and improve integration processes

Required Qualifications

• 2+ years in technical or Tier 2 support within a SaaS environment
• Strong understanding of APIs, webhooks, and authentication protocols
• Ability to interpret technical logs and perform analytical troubleshooting
• Experience handling complex technical cases requiring systematic problem-solving
• Familiarity with ticketing systems such as Salesforce or Jira