Tier 2 Support Specialist

Job Summary

A company is looking for a Tier 2 Support Specialist to support the VA Enterprise Notifications team.

Key Responsibilities

• Provide Tier 2 platform support, troubleshooting access and messaging workflow issues
• Triage incoming requests and escalate technical problems to engineering teams as needed
• Support Agile delivery teams by tracking tickets and assisting with release readiness activities

Required Qualifications

• 5+ years of experience in technical or application support roles
• Familiarity with ticketing systems and troubleshooting across web applications or SaaS platforms
• Ability to work within Agile teams and support iterative delivery environments
• Comfort operating in a regulated or federal environment
• Bachelor's Degree or equivalent work experience