Tier 2 Support Technician

Job Summary

A company is looking for a Junior Enterprise Support Technician - Tier 2.

Key Responsibilities

• Investigate and troubleshoot technical issues reported to SMP queues, email, and walkup
• Perform remote investigations and apply advanced troubleshooting for enterprise-wide issues
• Contribute to the Knowledgebase system and participate in process improvements and special projects

Required Qualifications

• Minimum of six years of work experience in the computer field, with three years in a help-desk area
• Two years at a mid/senior level position, including one year in a high-volume call center
• Practical hands-on experience with Microsoft Windows 10, Active Directory, and related technologies
• Active Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, or Network+ certification
• Understanding of ITIL concepts and Service Desk operational processes