Tier 2 Tech Support Specialist

Job Summary

A company is looking for a Tier 2 Tech Support & Sales Specialist.

Key Responsibilities

• Answer 15-20 inbound computer repair sales calls daily and maintain a 33%+ conversion rate
• Meet and exceed a daily sales quota of $1,500+ with an average ticket of $300 per closed sale
• Provide technical troubleshooting for various platforms and document each call accurately

Required Qualifications

• CompTIA A+ certification is required
• Proven experience in Tier 2 or Tier 3 remote support
• Experience in phone sales with a focus on closing and retention
• Ability to work from a quiet home office with reliable high-speed internet
• Must be ready to start immediately with minimal ramp time