Tier 2 Tech Support Specialist

Job Summary

A company is looking for a Tier 2 Tech Support & Sales Specialist.

Key Responsibilities

• Answer 15-20 inbound computer repair sales calls daily and maintain a 33%+ conversion rate
• Meet and exceed a daily sales quota of $1,500+ with an average ticket of $300 per closed sale
• Provide technical troubleshooting for various platforms and document each call accurately

Required Qualifications

• CompTIA A+ certification required, current or expired accepted
• Proven Tier 2 or Tier 3 remote support experience
• Demonstrated phone sales, retention, or quota-carrying closing experience
• Must have a quiet home office, reliable high-speed internet, and a professional headset
• Ability to start immediately with minimal ramp time; no training provided on core sales or tech