Tier 2 Technical Support

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Apr 01, 2026

This job expires in: 30 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Tier 2 Technical Support Agent.

Key Responsibilities

Monitor and troubleshoot active outages and high-priority tickets
Provide advanced technical support to commercial customers and property managers
Document troubleshooting steps and maintain ownership of escalated tickets

Required Qualifications

2+ years of experience in ISP, Telecom, MSP, or NOC support
Strong understanding of TCP/IP, DHCP, DNS, VLANs, NAT, and VoIP fundamentals
Experience supporting commercial and multi-dwelling unit environments
Proficiency with ticketing systems and communication platforms
Ability to troubleshoot under pressure during outages and high-impact incidents

COMPLETE JOB DESCRIPTION

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Company Overview

Company Company Name

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Website

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