Tier 2 Technical Support Specialist

Job Summary

A company is looking for a Technical Support Analyst - Integrations, Tier 2 (US Remote).

Key Responsibilities

• Provide technical support to customers via phone and email across various verticals
• Collaborate with fulfillment departments to address issues and enhance client support
• Manage case workflows to ensure timely resolution in line with contractual SLAs

Required Qualifications

• Associate or Bachelor's degree in Computer Science or a related field
• Proficiency in applications such as Atlassian (JIRA), Confluence, and AWS
• Experience with MS SQL Server and SQL-based application support
• Understanding of integration technologies including APIs (REST, SOAP, XML, JSON)
• Familiarity with ITIL-based support processes or service management tools