Tier 2 Technical Support Specialist

Job Summary

A company is looking for a Tech Support Specialist - Tier 2 (Remote, East Coast).

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email, providing technical assistance and escalating complex issues as necessary
• Take ownership of technical incidents, replicate issues, identify software bugs, and document them in the bug tracking system
• Develop and maintain internal and customer-facing support documentation for recurring issues and technical workflows

Required Qualifications

• Minimum of 2 years in a technical support or equivalent role
• Proficient in Microsoft Windows operating systems
• Strong analytical and troubleshooting skills
• Demonstrated commitment to exceptional customer service
• Proactive and dependable with a consistent follow-through on customer issues