Tier 2 Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist - Tier 2.

Key Responsibilities

• Assist customers via phone, chat, and email with technical challenges related to product installation and usage
• Take ownership of technical issues, verifying reported software bugs and logging them into the bug tracking database
• Create internal and customer-facing support documentation while contributing to team improvements

Required Qualifications

• 2+ years of technical support experience
• Solid understanding of Microsoft Windows operating systems
• A positive and proactive nature in customer interactions
• A+ or Microsoft IT Certification is a plus
• Experience with PDF software and architectural or structural programs is preferred