Tier 3 Support Specialist

Job Summary

Tier 3 Support Specialist, a contract position focused on troubleshooting and testing within a major national healthcare enterprise, primarily remote, requiring expertise in hardware validation and complex problem management.

Key Responsibilities

• Conduct rigorous hardware and software validation to ensure compliance with enterprise standards
• Serve as the final escalation point for complex technical issues, collaborating across departments for solutions
• Maintain system images and develop automated scripts to enhance software deployment efficiency

Required Qualifications

• Proven mastery of Windows desktop and server environments, including Group Policies and Active Directory
• Significant experience in a formal testing environment with an understanding of infrastructure impacts
• Proficiency in scripting languages like PowerShell or VBScript
• 2-4 years of experience supporting a remote user base within a complex network architecture
• Experience in mentoring teammates and creating clear technical documentation