Tier I Help Desk Technician

Job Summary

Fluent in French, the full-time Tier I Help Desk Technician will provide frontline technical and customer support in a remote environment, assisting users with mobile device troubleshooting, activation, and service requests while documenting interactions in ServiceNow.

Key responsibilities

• Provide first-level technical support to end users via phone, chat, and email
• Troubleshoot and resolve issues related to mobile devices and connectivity
• Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions

Required qualifications

• High school diploma or equivalent
• 1-2 years of experience in customer service or technical support, preferably in a contact center environment
• Must be fluent in French
• Proficiency with computers and general technology platforms
• Reliable attendance and schedule flexibility, with the ability to work overtime when required