Tier I Service Desk Technician

Job Summary

A company is looking for an Associate Service Desk Technician - Tier I to provide first-tier technical support to Veterans and VA providers.

Key Responsibilities

• Provide professional technical support via phone, chat, and ticketing system
• Support mobile device setup, application configuration, and user navigation
• Document and update support tickets in ServiceNow, ensuring compliance with standards

Required Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred
• Minimum 1 year of technical support, help desk, or call center experience
• Strong working knowledge of mobile devices (Android/iOS) and Windows/Mac PCs
• Familiarity with service desk tools and real-time ticket documentation
• Must be able to obtain and maintain a Public Trust Security Clearance