Tier I Support Technician

Job Summary

A company is looking for a Tier I Support Technician - Temporary.

Key Responsibilities

• Obtain necessary information from end-users and register support requests efficiently
• Monitor production events and escalate complex issues to senior team members
• Troubleshoot various IT systems and assist in business continuity and disaster recovery plans

Required Qualifications

• High school diploma or GED required
• Associate or Bachelor's degree in Engineering, Computer Science, or a related field preferred
• 1 year of IT infrastructure technical implementation experience with direct client interaction required
• Ability to articulate technical issues to both technical and non-technical personnel
• Strong customer service skills with professionalism