Tier II Account Service Desk Specialist

Job Summary

Tier II Account Service Desk Specialist provides full-time, rotating shift support for the ACE Account Service Desk, assisting a large user community with technical inquiries and account management related to international trade operations.

Key Responsibilities

• Provide 24x7x365 Tier II support for the ACE Account Service Desk
• Assist over 100,000 active users with technical questions and account management
• Maintain user documentation and contribute to the Knowledge Management System

Required Qualifications

• High school diploma or equivalent; Associate's degree preferred
• Minimum 2 years of experience in IT help desk or customer support roles
• Knowledge of trade compliance processes and web-based portals
• Bilingual (English/Spanish) required
• Sole U.S. citizenship and ability to pass a CBP Background Investigation