Tier II Data Support Specialist
Job Summary
Resolving complex customer inquiries, the full-time Tier II Data Support Specialist will handle escalated issues from Customer Care, collaborate with customers for satisfaction, and troubleshoot SaaS-related problems in a remote environment.
Key responsibilities
- Handle escalated customer inquiries and provide timely resolutions
- Collaborate with customers and internal teams to ensure success and satisfaction
- Troubleshoot and resolve complex issues related to SaaS solutions
Required qualifications
- 2+ years of experience in a customer-focused environment, preferably in Tier II support
- Proven expertise in customer service and technical support
- Experience using a Customer Relationship Management (CRM) system
- Strong proficiency with Microsoft Office
- Background in technical sales engineering, implementation, or technical support
Complete Job Description
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