Tier II Deskside Technician
Job Summary
Acting as a model of customer service excellence, the full-time Tier II Deskside Technician will independently analyze and resolve hardware, software, and connectivity incidents across various networks while providing support to organizational staff members in Arlington, VA.
Key responsibilities
- Analyze and resolve Tier II hardware, software, and connectivity incidents
- Design and modify workstation imaging to meet organizational needs
- Provide exemplary customer service to all staff members in the support environment
Required qualifications
- Proven experience in Tier II technical support roles
- Strong knowledge of hardware and software troubleshooting techniques
- Familiarity with NIPRNet, SIPRNet, and higher classification networks
- Ability to work independently and manage multiple tasks effectively
- Experience with workstation imaging and configuration
Complete Job Description
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