Tier II Deskside Technician

Job Summary

Independently applying systems analysis techniques, the full-time Tier II Deskside Technician will analyze and resolve Tier II hardware, software, and connectivity incidents across various networks while serving as a Trusted Agent for PKI token issuance and managing cyber vulnerability remediation.

Key responsibilities

• Analyze and diagnose hardware, software, and connectivity incidents, determining root causes and selecting appropriate remediation
• Consult with users to determine functional specifications for configurations and design workstation imaging based on user-specific needs
• Manage MFA physical security token inventory and analyze cyber vulnerability scan outputs to select remediation approaches

Required qualifications

• Active Secret security clearance at time of award
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline, or equivalent experience
• 5 or more years of experience in enterprise endpoint computing, IT systems analysis, or classified network administration
• ITIL v4 Foundations, CompTIA Security+, and HDI Desktop Advanced Support Technician certifications
• Demonstrated ability to independently apply systems analysis techniques and exercise discretion in technical decision-making