Tier II Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist II (Tier II - Advanced Support).

Key Responsibilities

• Provide 24x7x365 Tier II advanced technical support for incidents and service requests
• Perform advanced remote troubleshooting for various technologies including mobile devices, email services, and VPN access
• Resolve and process Tier II tickets efficiently while escalating incidents as necessary

Required Qualifications

• High school diploma or equivalent; Associate's degree in IT preferred
• Minimum 2 years of experience in IT help desk or technical support with Tier II troubleshooting
• Strong knowledge of Windows OS, Active Directory, and Microsoft Office 365
• Experience with VPN technologies and remote access tools
• Sole U.S. citizenship required and ability to pass a CBP Background Investigation