Tier II Help Desk Technician

Job Summary

A company is looking for a Tier 2 Help Desk Technician.

Key Responsibilities

• Receive and analyze escalated tickets from Tier I AESMP support
• Perform functional troubleshooting of ATIS Training issues and document solutions
• Manage cases to full resolution in accordance with established SLAs and workflows

Required Qualifications

• 3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role
• Secret clearance
• Ability to diagnose functional issues and understand underlying system workflows
• Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles
• Possess DoD 8140 qualification or able to complete within 6 months