Tier II Network Engineer

Job Summary

Ensuring peak performance of network, data, video, voice, and application environments, the full-time remote Tier II Network Engineer will monitor and troubleshoot incidents, coordinate service installations, and manage exceptions while working independently in a secure environment.

Key responsibilities

• Monitor the production network environment using various tools to ensure availability and performance
• Troubleshoot issues remotely with customers and technicians, escalating problems as necessary
• Coordinate onsite dispatch of telecommunication vendor repair services and perform periodic health checks of systems

Required qualifications

• Knowledge of TCP/IP and ISP
• Experience with routers and network protocols (Cisco), specifically OSPF and BGP
• Minimum of 2 years of experience in IT Operations, including network and server monitoring
• Experience with diagnostic tools such as SolarWinds and Nagios
• Minimum of 1-2 years of experience in a Help Desk or high-volume call center environment