Tier II Technical Support Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Aug 13, 2025

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Tier II Technical Support Analyst to ensure the stability and performance of critical SDDC applications.

Key Responsibilities

Provide advanced technical and functional support for designated SDDC applications
Investigate and resolve escalated issues from Tier I
Review and maintain Knowledge Base Articles (KBAs) in ServiceNow

Required Qualifications

3+ years of experience in technical support or systems analysis
Proficiency in ServiceNow administration and workflow management
ServiceNow System Administrator certification preferred
Ability to collaborate with cross-functional teams
Creativity and adaptability in problem-solving

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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