Tier III Helpdesk Technician

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Feb 04, 2026

This job expires in: 26 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Tier III Helpdesk Technician.

Key Responsibilities:

Troubleshoot and administer Citrix, VMware, and Microsoft Server issues
Resolve service requests using a ticket management system
Support and maintain the customer-facing virtual hosting environment and provide timely communication with end users

Required Qualifications:

Ability to obtain Secret clearance
Experience with Microsoft Office products (Word, Excel, PowerPoint)
Ability to create standardized operating procedures and manuals
Experience with VMWare and administering virtual machines
Experience working with an online ticketing system, particularly Remedy or Service Now

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