TMS Support Specialist

Job Summary

A company is looking for a TMS Support Specialist (Freight brokerage support).

Key Responsibilities

• Provide outstanding support to existing clients via phone and help desk software
• Respond quickly and accurately to customer-submitted tickets and assist clients with system functionality
• Collaborate with Technical Account Managers and Product Team to ensure customer needs are met

Required Qualifications

• Bachelor's degree in Information Technology, Supply Chain/Logistics Management, or equivalent work experience
• Experience with Freight Brokering, Trucking, or Logistics is a must
• Excellent troubleshooting skills and ability to manage multiple priorities in a fast-paced environment
• Experience with supporting SaaS Transportation Management (TMS) platforms
• Willingness to participate in after-hours On-Call Rotation for critical system issues