Tool Operations Administrator

Job Summary

Managing day-to-day tool operations in a 100% remote capacity, the part-time Tool Operations Administrator will process access requests, manage licensing, and coordinate compliance reviews to ensure smooth research workflows during a transition to automated systems.

Key responsibilities

• Oversee program management for the tool portfolio, including processing license requests and managing SSO and Active Directory for new hires
• Coordinate TPS reviews and track research quality metrics while providing troubleshooting and vendor support
• Monitor usage analytics and assist in financial tracking for research projects, ensuring effective resource management

Required qualifications

• Experience in SaaS tool administration, IT operations, or a similar operations/coordinator role
• Comfort managing multiple concurrent request queues with strong attention to detail
• Familiarity with SSO and identity/access management workflows
• Proficiency in Google Sheets, Slack, and enterprise SaaS platforms
• Clear, proactive communication skills to interface between users and the team