Tool Operations Manager

Job Summary

A company is looking for a Tool Operations & Growth Manager to oversee user support and lead marketing efforts for tool adoption and engagement.

Key Responsibilities

• Serve as the main point of contact for approved users, managing onboarding and ongoing support
• Monitor platform usage and user behavior, identifying trends and opportunities for improvement
• Lead the marketing strategy and campaigns to drive tool adoption and user engagement

Qualifications

• 3+ years in SaaS operations, customer success, marketing, growth, or similar roles
• Solid understanding of digital marketing and campaign execution
• Analytical mindset with experience in working with usage or performance metrics
• Organized and proactive, capable of managing multiple workstreams