Tools and Automation Engineer
Job Summary
Serving as the first point of contact for customers seeking technical assistance, the full-time Tools and Automation Engineer will perform remote troubleshooting, provide solutions, and manage customer interactions through various communication channels.
Key Responsibilities
- Perform remote troubleshooting and guide customers through the problem-solving process
- Record events and resolutions in logs, ensuring accurate follow-up and updates on customer status
- Identify and suggest improvements on procedures based on customer feedback and issues encountered
Required Qualifications
- Proven experience as a help desk technician or in a customer support role
- Working knowledge of office automation products, databases, and remote control technologies
- Good understanding of computer systems, mobile devices, and ITIL processes
- Familiarity with ITSM ticketing tools such as ServiceNow
- Experience with user account creation for Active Directory and managing VPN and remote dial-in users
Complete Job Description
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