Top Secret Cloud Service Desk Representative

Job Summary

Providing advanced endpoint and device-lifecycle engineering support, the full-time Top Secret Cloud Service Desk Representative will focus on escalated service-desk engineering, endpoint enrollment, provisioning, and asset management while working remotely.

Key responsibilities

• Manage escalated service-desk engineering tasks and support for endpoint solutions
• Oversee device enrollment, provisioning, reassignment, and decommissioning processes
• Maintain asset inventory and ensure compliance with security governance and change control processes

Required qualifications

• 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
• 6+ years of experience in enterprise engineering functions beyond traditional help desk support
• Hands-on experience with device lifecycle management and escalated endpoint support
• Bachelor's degree in IT, Cybersecurity, or a related field preferred
• Active Top Secret clearance required